We’ve all seen the popular State Farm commercials. You sing the jingle and, poof, a State Farm agent appears to help you. However, that isn’t really accurate. Although the insurance company is available most of the time, there are State Farm Insurance hours of operation most agents adhere to. If you’re wondering when you can get the assistance you need, here’s an overview of State Farm’s hours and holiday schedule.
What Are State Farm Insurance Hours?
The hours of your specific State Farm agency may vary. Because an agent runs each location, the time they open and close may change depending on their personal schedule. For the most part, physical State Farm offices will open on weekdays between 8:30 a.m. and 9 a.m. and close at 5 p.m. local time.
On weekends, most agent shut their doors. However, appointments may be available upon request on weekends, and possibly weekdays after hours. You can usually view each agent’s hours and scheduling policies on their website. State Farm has a convenient agent locator tool that you can use to find the office closest to you and check their schedule.
Customer Service Department Hours
Local agents serve an advisory role, helping you choose the policy that’s right for you based on your needs. However, you probably won’t need to visit their office in person very often. Luckily your agent can answer your questions via phone or secure video call in some cases, helping you save a trip.
State Farm also has a customer service department to assist customers. You can reach them 24/7 at (855)-733-7333, even on holidays. The customer care team can help you with everything from filing a claim to making changes to your insurance coverage, making it easy to manage your policy.
New customers who are looking for a rate quote can instead call (800)-782-8332 during business hours on weekdays. After the workday and on weekends, your call may be redirected to the regular customer service line. Individuals in need of State Farm emergency roadside assistance can call (877) 627-5757 and receive service 24 hours a day, 365 days a year. Additionally, account holders can make payments 24/7 by dialing (800)-440-0998.
State Farm Holiday Schedule
As mentioned above, State Farm locations are run by individual agents. Since they’re independent contractors, they each get to set and maintain their own schedule. So each office may have different State Farm Insurance hours. But generally, you should expect your agent to be unavailable on major holidays like Christmas, Easter, and Thanksgiving. Hours on the days surrounding these holidays may also be impacted.
Many agents list their holiday hours and closures on their website or social media. But it’s a good idea to call your agent and double check that they’ll be there before heading to their office during the holidays. It’s also smart to check in around federal holidays like Fourth of July and Memorial Day, as some agents may choose to take off for those as well.
All in all, if you have business you need to take care of in person, it’s wise to check your agent’s schedule on their website and call ahead to confirm their hours.
State Farm Online Services
State Farm agents aren’t available 24/7. But the good news is that, for the most part, you don’t have to show up at your local State Farm office to get help with your policy. As mentioned above, there are some 24-hour phone services available. You can also access most of your policy information through the online portal.
State Farm allows you to manage your policy, make changes, pay your bill, file a claim, and contact customer support through their website or mobile app. So even if your local office is closed, you should still be able to take care of any urgent business you may have.
Another useful online feature State Farm offers is Good Neighbor Connect. It’s a secure video platform that allows you to meet with an agent virtually instead of in person. However, keep in mind that it’s not available in all locations. You can use the locator tool to see if any agents in your area offer it as an option and view their virtual State Farm Insurance hours.
Types of Coverage State Farm Offers
If you’re wondering about State Farm Insurance hours, you may also want to learn more about the company’s offerings. State Farm provides various types of insurance coverage, including life, health, vehicle, small business, and home insurance. Its partnership with U.S. bank also allows it to offer banking services such as credit cards, checking accounts, savings accounts, and certificates of deposit. You can even access consumer loans or open a retirement account, making State Farm a one-stop shop for your insurance and financial needs.
Keep in mind that customer service hours for State Farm’s other financial services may vary. For example, here’s an overview of the vehicle lending department’s hours:
- Monday through Friday: 6 a.m.-11 p.m. CT
- Saturday: 8 a.m.-8 p.m. CT
- Sunday: 8 a.m.-6 p.m. CT
You can view a full list of State Farm’s departments and hours here on the “contact us” page.
Although a State Farm agent won’t appear in front of you by magic, there are plenty of ways to get assistance when you need it. What do you think of State Farm Insurance hours and customer service? Let us know in the comments.
Photo: Paul Sableman
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