You need assistance from Walmart. Therefore, it’s time to contact customer service. But what’s the best way to go about doing that? And what are the customer service hours at Walmart anyway? Unfortunately, it depends a lot on your particular store. However, the good news is that you have quite a variety of options for getting customer service assistance at Walmart.
What Kind of Customer Service Assistance Do You Need?
First, ask yourself exactly what you need from customer service. This will help you determine the best way to approach them for assistance. For example, you might be able to get help with a simple phone call. On the other hand, you might need to drive to the store and head to the customer service desk inside. For example, if you need to return an item in person, then you’d likely do the latter.
Walmart Customer Care Call Line
Depending on what type of assistance you need, calling Walmart customer service might be your best bet. If you simply need them to answer a few questions for you, then this is probably the way to go. After all, you don’t have to leave your house to do it.
You can call to ask them general questions about Walmart. However, they’re also able to assist you with specific issues at your local store. So don’t hesitate to try this option first.
Their phone number is 1-800-925-6278 (1-800-WALMART). Although we haven’t attempted to call them in the middle of the night, it does appear that the customer service hours at Walmart via phone are 24/7.
Email Walmart for Customer Service
You can also email Walmart for customer service. This is particularly useful when you want to give them feedback. For example, if you had a particularly good or bad experience in one of their stores, then you could use this contact form. If you have concerns about product quality, a product or brand that’s no longer at your local Walmart store, or other product issues, then this is a great way to get a response. Obviously, you can email them any time. As with most businesses, they’ll typically answer within a day or two.
Customer Service for Walmart.com Orders
Note that if you placed an order online at Walmart.com then you’re going to want to use their specific email process. Instead of using the email link above for general store customer service, you want the Walmart.com online email. They can assist you with everything from order returns and problems with your order to questions related to online order, specific products, online sales, etc.
In-Store Customer Service Hours at Walmart
Okay, now you know how to reach Walmart for customer service by phone or email. However, what if you actually need to go to your local store for help? Or maybe you just prefer to do things in person and that’s the route that you want to go. In this case, you’ll head to your local Walmart store and find the customer service desk.
So what are the customer service hours at Walmart in person? Unfortunately, that’s a little bit tricky to answer. Why? Because Walmart store hours in general vary a lot from location to location. Some stores are open 24 hours. Other stores have regular daytime hours, such as 6 am – 11 pm. Even those regular hours vary from location to location, though. As a result, so do the customer service hours at Walmart.
According to QuerySprout, the most common customer service hours at Walmart are 8 am – 10 pm. More importantly, though, you can often get the assistance that you need from another Walmart associate even if the customer service desk is closed when you arrive. If the store is open, but the customer service desk is closed, then simply ask a Walmart associate how to get assistance. You may need to stand in line to talk to a cashier, for example.
Find The Customer Service Hours at Walmart Closest To You
Next time you’re at your local Walmart store, simply ask what the customer service hours are. Then you’ll know the specific hours for the store that you frequent the most. Alternatively, use the Walmart store locator to find the store that you’re seeking to visit. The online locator provides the store hours. Additionally, you’ll find the phone number for that specific store location. Therefore, you can call and ask about their customer service hours. Although their hours vary, it’s not difficult to find out what they are for the store that you need.
Customer Service Hours at Walmart for Specific Service Within the Store
Remember that there are a lot of different services within Walmart stores. They often have a pharmacy, vision center, tire center, etc. If you need assistance specific to those services, then you’ll need to find out those hours for your location. The customer service hours will be the same as the hours that service is open. For example, if you need pharmacy assistance, you can get it whenever the pharmacy is open at your Walmart location. You can often find the hours for these services using the same store locator tool. Of course, you can also call your local Walmart to ask for those hours. Remember that these services often close for holidays even when Walmart itself stays open.
Other Types of Walmart Customer Service Assistance
Finally, Walmart is a huge company that has many different types of services. As you continue to work with the store, you might discover additional things that you want help with. The corporate Walmart “contact us” page has a variety of methods of reaching out for specific issues and information. For example, if you need help with a Walmart credit card or gift card, there’s contact information for that. If you need help understanding your heath benefits for clinics inside Walmart stores, there’s contact information for that. Moreover, there’s specific contact information for press inquiries, financial investors, etc. So turn to this page if other methods of customer service aren’t helping you.
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