What’s the Deal with Costco Self Serve Kiosks?

Although it did away with self-serve for checkout a few years ago Costco self-serve kiosks are being tested in the food court of four stores.

Costco self-serve kiosks debuted in test format four western U.S. stores in early February: Tucson; Covington, Washington; and the cities of Tustin and Pacoima, California.

Each of these stores has up to 10 self-serve kiosks to take orders, featuring the entire Costco food court menu. The kiosks include the ability to choose some customization of menu items, similar to how kioks work at other made-to-order food stops like Sheetz.

Payment at Costco Self Serve Kiosks

Payment at the kiosks require credit or debit cards, not cash. If you need to pay by cash, however, you can still use the window at the Costco food court.

After you’ve paid, the kiosk prints a receipt with your order number and details on it. After that you have to go to a pickup window to get your food — that’s why you need to hang onto the receipt.

According to a review on Food Beast, Costco self-serve kiosks are extremely easy to use and fill orders quickly. However, it’s worth pointing out that Food Beast did not test the self-serve kiosks at a busy time of day. So, if you are ordering during a busy lunch hour, your experience may differ.

Costco has yet to divulge whether it intends to roll out the kiosks to more locations. Meanwhile, the company has no plans of getting rid of the service windows in the food court.

Readers, have you had the chance to try one of the Costco self serve kiosks, and if so, what did you think of it?

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