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Did Trans Secretary Pete Butigeg pass a law making mandatory compensation for delays and how much? For my flight from LAX-Hawaii we were taking off about 1/2 throttle then all of a sudden abruptly disengaged and returned to gate due to flappers malfunctioned. Deplaned and announcement made 5 hour delay going to a different gate to wait for a new plane coming from New York. Thus far got a paltry $15 food credit. I’m hoping we all get $400 future travel vouchers but didn’t Pete enact a law making it mandatory?
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According to this there is no rule for delays, only for cancellations. Policies vary by airline.
Steve
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Now it’s a 6.5 hour delay on Delta. I see Delta has one of the better compensation benefits. I got an email saying that I can change with no change fees but will tough it out.Comment
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Getting worse now 8 delayed.Comment
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Last thing we need is the feds getting involved in this sort of thing and wrecking another industry. At best any new fed regs to this effect would only drive up prices.
Let the free market sort it out. If they don't take good care of you, quit flying with them.
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Delta sent this email and will reimburse meal, hotel, and transportation, which is okay but should do more such as over 4 hour delaly maybe $300 voucher. Edit to add, I over-looked that Delta deposited 20,000 bonus miles into my account.
Last edited by QuarterMillionMan; 09-10-2023, 08:42 AM.Comment
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I disagree w/Fishing and not for my personal ordeal last night but for the public as a whole. Congress in the past gave the airlines leverage over the paying public in the airline's favor so the public was at a huge disadvantage over airline carriage rights. I forget the specifics but the airlines could overbook flights to maximize profits and "bump" passengers with little to no compensation. Dr. Dao comes to mind when the police dragged him off the plane. Right now it is the airline's discretion as to how much compensation we would get for a situation like mine where I encountered over an 8 delay. There should be laws that specify let's say over 4 hours delay $300, over 6 hour delay $400, or as in my case over 8 hour delay $500, etc. I'm okay with Delta's 20,000 points but Delta could have low balled and gave 10,000 points or less. Laws would prevent that from happening.Comment
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If the free market were to sort out airlines, we'd all get nothing, and like it. Why continue shrinking seats when you can eliminate seats all together and pack people into planes like refugees into shipping containers.
Delta and Alaska are still two of the better carriers to fly but even their service has started to cheapen out.History will judge the complicit.Comment
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One of these scenarios is malicious and borderline profiteering. The other is a maintenance/safety issue that is not within the airlines control without having extra planes and crews on standby at every airport. A delay is inconvenient but it does not warrant compensation beyond a meal voucher and/or overnight accommodations if required. I do think the amount they give for meal vouchers is absurdly low - last time I had a significant delay they gave me a $10 voucher which wasn't enough to buy a bag of beef jerky, let alone an actual airport meal.Originally posted by QuarterMillionMan View PostComment
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Well compensation has gone down from years ago. Now I'd probably be happy to get anything. I had in June to hawaii a delay of over 12+ hours. I gave up, cancelled the ticket and hopped on a different flight. Goodbye delta and hello alaska. Annoying as hell. Sorry when my flight was at 8 am and didn't leave till 10 pm, and every 2-3 hours i get a text saying it's still not leaving it was a real pain. Had I been waiting at the airport I would have lost it.Comment
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Just used my Delta 20,000 points compensation from the 8 hours delay on Sep 9 for a 1 way fare for November from LAX to HNL. And I chose the next higher main cabin fare which can make changes if needed. The lowest basic fare cannot make changes. After COVID, all the airlines seems to offer this fare structure where the lowest basic fare cannot make changes but the next higher fare can make changes without incurring change fees. The Transportation Department must have enacted laws to this effect because to my recollection only Southwest was the only airline that offered "no change fees."Comment
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This was 1 out of 2 meal vouchers issued by Delta for $15 each.
Last edited by QuarterMillionMan; 09-23-2023, 04:46 AM.Comment
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Also, I tried getting reimbursed for a rental car on Kauai but got denied by Delta. But Delta did reimburse me for another meal in Honolulu. Also, I was supposed to be picked up in Honolulu by someone at the scheduled arrival time of 5:55 pm but due to the 8 hour delay arrived at HNL at 3 am, so I had notified my ride not to pick me up and instead I would Uber it and submitted a claim for the Uber ride of $20 which I thought for sure Delta would reimburse me but it got shot down by Delta. Oh well cannot win em all the time, lol.Comment
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Delta gives out $4,000 in auction-style bid to get passengers off overbooked flight (msn.com)
Would you give up your seat for a deal like this on Delta? In most cases I would volunteer and take the deal but not always. The best I've gotten was on Southwest Airlines where before boarding the podium made an announcement that the flight was overbooked and anyone volunteering would get a $400 travel voucher for future use and booking on a later flight maybe 4 hours later ($100 an hour was worth my time).Comment
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