Debating about canceling euro trip in May

[Like2Plan]

I'm very happy I hadn't booked airfare yet for 2 upcoming trips, one in June and one in July. They may or may not still happen but it's easy to cancel hotel reservations as late as a day or two in advance. I'll wait as long as I can before buying plane tickets though even if it means paying more.

Yes--probably a good idea. I have canceled 5 upcoming trips (March through May) so far. The domestic ones were easy to cancel because we were using points on southwest. We only have 2 trips left (well, that we have airfare for. anyway)--the one in June (to Disneyland) is pretty iffy since both DH and I are "old" even if they open Disneyland back up. The one in July is a wedding in Seattle. I'm not sure if it will be a good idea for us to travel until they get a vaccine.

[disneysteve]

I'm not sure if it will be a good idea for us to travel until they get a vaccine.

Well that won't be for a year probably.

[QuarterMillionMan]

Out of curiosity I came across this 4 nights from Long Beach to Ensenada & Catalina $109 ($27.25 per night), that's half the normal price. I've done this twice before. Now they couldn't give it away for free, at least to me that is. Not sure why anyone would want to take a chance of possibly getting stuck on a cruise or worse.

[scfr]

Maybe you can get a refund from the airline-if they haven't already relaxed some of their rules--then wait and see and check again closer to the departure time.

Eventually the flight got cancelled so he was able to get a refund.

[Like2Plan]

I am now going on round 3. I called on 2 April and they were going to "reprocess" my refund request. I haven't heard anything back from United.
So, today I noticed there is a refund form on the website that hadn't been there before. I filled it out and sent it in--at least I received an email confirmation that they received my request. It has been almost 4 weeks since I first called and they told me that I would get a refund.

I think the next step will be a complaint to the DOT and CC charge-back (due to airline did not deliver the service promised).

[disneysteve]

Out of curiosity I came across this 4 nights from Long Beach to Ensenada & Catalina $109

For when? There's no dates on those pictures. They have no idea when they will be sailing again. I think a report just came out recommending cruises stay shut down for even longer.

[Like2Plan]

I wonder if I am the only one who is still waiting for a refund? The process has been very s-l-o-w for me.... After Round 3--didn't achieve the desired results, I filed a complaint with the DOT on 24 Apr. DOT sent me a response that the complaint was being forwarded to UAL on 7 May. UAL called me (on a Sunday) on 17 May. The customer Rep said, I was entitled to a refund. She was going to "expedite" it and I would receive a refund in 7-10 business days.... I calculate that today is the 7th business day... I figure on 1 Jun I will request the charge back (if I don't get my refund).

[james.hendrickson]

I wonder if I am the only one who is still waiting for a refund? The process has been very s-l-o-w for me.... After Round 3--didn't achieve the desired results, I filed a complaint with the DOT on 24 Apr. DOT sent me a response that the complaint was being forwarded to UAL on 7 May. UAL called me (on a Sunday) on 17 May. The customer Rep said, I was entitled to a refund. She was going to "expedite" it and I would receive a refund in 7-10 business days.... I calculate that today is the 7th business day... I figure on 1 Jun I will request the charge back (if I don't get my refund).

Like2PLan, sent you a PM.

[cypher1]

I wonder if I am the only one who is still waiting for a refund? The process has been very s-l-o-w for me.... After Round 3--didn't achieve the desired results, I filed a complaint with the DOT on 24 Apr. DOT sent me a response that the complaint was being forwarded to UAL on 7 May. UAL called me (on a Sunday) on 17 May. The customer Rep said, I was entitled to a refund. She was going to "expedite" it and I would receive a refund in 7-10 business days.... I calculate that today is the 7th business day... I figure on 1 Jun I will request the charge back (if I don't get my refund).

I finally got my refund from Wizz Air (to Budapest), and still waiting for Condor refund (Prague). Condor has been a pain for an actual refund, NOT voucher. I understand customer support being backlogged for hours, that's fine. But after getting an email saying the flight is canceled and a voucher is in place, requesting a refund took days to get a hold of someone to authorize it. Spent 2 hrs waiting to get a hold of someone for to complete that request, only for them to tell me to call another number (Finance dept) once I get an cancel confirmation email from that current discussion. Spent two days trying to a hold of that department only to route me back saying the original number/support is supposed to authorize the refund.

I'm pretty sure their strategy is to deter you from pursuing a full refund, and just accept the voucher/credit for future use. I'm supposed to see it in 2 weeks, so we'll see.

[Like2Plan]

Like2PLan, sent you a PM.

In answer to your question, here is the link for filing a DOT complaint:

https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm

[QuarterMillionMan]

For when? There's no dates on those pictures. They have no idea when they will be sailing again. I think a report just came out recommending cruises stay shut down for even longer.

Sorry, I just now saw this. That was for sail dates I think about now in May/June.

[QuarterMillionMan]

Check out this free 1-way airfare to Las Vegas from The D's owner Derek Stephens. Pretty enticing.

https://www.thed.com/keep-america-flying/

[cypher1]

I finally got my refund from Wizz Air (to Budapest), and still waiting for Condor refund (Prague). Condor has been a pain for an actual refund, NOT voucher.

I'm pretty sure their strategy is to deter you from pursuing a full refund, and just accept the voucher/credit for future use. I'm supposed to see it in 2 weeks, so we'll see.

Condor finally gave me my refund. I honestly thought it was going to get "lost" in the shuffle of transactions, so $430 back in my pocket.

[Like2Plan]

I wonder if I am the only one who is still waiting for a refund? The process has been very s-l-o-w for me.... After Round 3--didn't achieve the desired results, I filed a complaint with the DOT on 24 Apr. DOT sent me a response that the complaint was being forwarded to UAL on 7 May. UAL called me (on a Sunday) on 17 May. The customer Rep said, I was entitled to a refund. She was going to "expedite" it and I would receive a refund in 7-10 business days.... I calculate that today (5/27/2020) is the 7th business day... I figure on 1 Jun I will request the charge back (if I don't get my refund).

United has been very unresponsive! I sent an email to United Customer Care on 1 June (the same customer care rep who said I was entitled to a refund)--asking for the status of the refund. No response, so the next day I called the refund dept again--waited on hold for an hour--they said no action had been taken and they would resubmit--please allow 3-5 business days. .

Customer care finally got around to responding to my 1 June email on 10 June stating that "Please note that refunds are taking up to 30 business days"...

So, I had enough--they have had since 14 March to issue a refund and they have had plenty of opportunities to refund with my repeated refund requests. I mailed my credit card dispute on 10 June. (I was afraid that if I let it go too much longer I might lose my ability to dispute it--as I have read somewhere there is a 120 day from scheduled flight date time frame--not sure about this, though.) 10 days later (20 June), the CC company reduced the statement balance by the amount of the ticket--at that time the ticket amount was still reflected on the CC balance.

Today (27 Jun), the actual credit was issued on the CC. There has been no change on my United account, but I am hoping this means it has been resolved with the CC company.

[disneysteve]

Glad you finally got it settled L2P. I can't imagine the mess all of these companies are dealing with having to issue refunds to every single customer for months. Airlines, hotels, theme parks, tour groups, cruises, etc. There have to literally be millions of refunds that have to be processed.

The only one I'm waiting on is the cancellation of my Disney World annual pass. I called on 5/15 but I can't imagine they've even started to process those yet as they've been swamped dealing with changing and cancelling reservations and making new ones for the anticipated park reopening next month. I figure I'll give them a couple of months and if I don't hear anything, I'll call again. I'm also very tied in to the fan community online so I'm sure I'll hear if anyone else starts getting their refunds.