What would you do, question on ethics?

[QuarterMillionMan]

Let's say you order a $20 item online and you receive a $500 item instead? Do you notify the seller or keep your mouth shut? I'm tempted to keep the $500 item which I can easily sell for $250 and just buy another $20 item from any other seller. What say the board?

[mumof2]

Im honest I would let them know....it could have been a simple mistake...how would you feel if someone did that to you??

[AJSimon]

Im honest I would let them know....it could have been a simple mistake...how would you feel if someone did that to you??

Agree with this. Golden Rule - do unto others, so on and so forth.

[bjl584]

i'd take the high road on this one.
Notify the seller as to what happened and see how they would like to handle it.

[kork13]

i'd take the high road on this one.
Notify the seller as to what happened and see how they would like to handle it.

Agreed. If it was a smaller "upgrade", like I ordered a Chromecast 3 ($35) and they sent me a Chromecast Ultra ($70) by mistake, I might not worry about it. But at a differential of $20-$500 (25x)? And the item is probably totally different than what was ordered? I think I'd just contact the company & inform them of the error, and see what they want to do. Sometimes I've even been told not to bother sending it back, they'll just send the correct one.

[Keshet]

Have been in a similar situation, let the seller know and settled it honestly. Slept soundly that night.

[disneysteve]

Definitely contact them and make arrangements to return it (which they should pay for).

Odds are what happened is two packages got mixed up. You ordered the $20 item and got the $500 item. Some other poor customer ordered the $500 item and got the $20 item.

I actually did this once when I was selling on ebay actively. I mixed up two packages and shipped them to the wrong people. It cost me a few bucks and several emails but I got everything where it actually belonged.

[cypher1]

I'd take the high road as well. If I sold an item and shipped the wrong one, I'd be grateful if the buyer corrected me, instead of just keeping it.

That reminds me when I was buying a $180 router at Best Buy, and the cashier rung it up as $40 as it came up as an extended warranty based on the sku. I asked her several times if that was the correct item, since it was significantly cheaper. She didnt seem to care when I pointed it out, so I just accepted I got a great deal even when I tried to correct it. No regrets.

[scfr]

This one's easy - I'd tell the seller!
I hope the seller does something nice for you like send you a little bonus gift.

[Fishindude77]

+1 for Follow the Golden Rule.
Mistakes get made. How would you like the same thing happening to you?

[rob62521]

I would be honest and ask the seller if they would like to have it back.

[Petunia 100]

I believe in positive/negative energy. What you put out there comes back to you. Being honest is in one's own best interest.

[QuarterMillionMan]

Tough crowd here. Where is rennigade when I need him (lol).