How many times have you made a purchase only to find the same item at a lower price a few weeks later? I feel sick every time it happens and kick myself for not anticipating the sale. Yet, even when I comparison shop, I still seem to miss out on the best discounts. However, many retailers have committed to price match guarantees to ensure customer satisfaction. This includes many online retailers as well. So, if you recently bought something from AshleyFurniture.com and found the same product for a lower price through one of their competitors, here’s what you need to know about Ashley Homestore’s Price Match Guarantee.
What Is Ashley Homestore’s Price Match Guarantee?
In an effort to prevent buyer’s remorse and build customer loyalty, Ashley Homestore will match lower prices offered by their competitors. So, if you already bought the item, you don’t need to worry. You can still get a discount if you act quickly. If you made a purchase from AshleyFurniture.com and find it listed at a lower price, they can adjust it with 30 days of the purchase date.
What Qualifies for Price Matching?
It must be the exact same item.
In order to qualify for Ashley Homestore’s Price Match guarantee, it must be the exact same product. This means the brand, model, name, SKU, size, color, and quantity must all be identical.
The item has to be available.
When you call to request a price match, the item must be currently available through both the retailer’s website and AshleyFurniture.com. This is important since they must verify the rates on both sites. Be aware that they can only match the most current retail price though. Most retailers cannot match prices based on previous requests, offers, or seasonal sales.
You found the item through a recognized competitor.
Additionally, the product must be sold by one of the specified competitors’ sites. Therefore, price matching can only be completed with products from Amazon, Wayfair, Overstock, Target, Hayneedle, and Walmart.
Certain exclusions will apply.
Unfortunately, there are some exclusions that apply to the policy. Rain checks for items not in stock and resale purchases do not qualify for the price match guarantee.
How Can You Claim Ashley Homestore’s Price Match Guarantee?
The price match guarantee can save you a lot of money. However, there are many strict limitations and verifications that must be done. Although there are a lot of boxes to check, their staff will help you get the discounts when possible. If you believe your purchase qualifies, here’s how you can receive a price adjustment.
1. Send a request for price matching.
First and foremost, you have to request a price match. In order to do this, you will need to contact Ashley Homestore and speak with a price matching specialist. The best way to reach their customer service department is via chat. When you reach out, make sure you have the live link to their competitor’s offer displaying the lower price. They will need to verify this to complete the adjustment.
2. Ashley Homestore’s customer service will review your request.
You should probably set aside some time when you plan to make the call for the price match. All requests and adjustments must be reviewed and approved by the customer service department. So, you may need to hold a while for them to check your links and verify whether your request is eligible for Ashley Homestore’s Price Match Guarantee.
3. Once approved, wait for them to process the request.
As with all customer service issues, it will take some time for them to process your request. Therefore, it may be a few weeks before you see the adjustment to the charges. One thing you should also be aware of is that they will only complete price match guarantees after delivery and confirmed payment for your order. They will not apply the price match guarantee during checkout.
4. Look for additional promo codes for more savings.
After finding an issue like this, the customer service department typically sends you a promo code for 10% off your next purchase. However, some restrictions and exclusions apply.
What Isn’t Eligible for Ashley Homestore’s Price Match Guarantee?
One phrase which causes me to question the credibility of these offers is when “exclusions apply.” In many cases, the multiple hoops you have to jump through aren’t worth the savings. However, when you find a valid competing offer, it can save you hundreds of dollars.
Although Ashley Homestore does offer a price match guarantee, there are strict guidelines and criteria to meet in order to qualify. So, you’ll want to be certain you understand them before wasting time and energy debating with a customer service representative over the fine print.
According to their official website, here is a complete list of items they will not price match:
- Discounts applied in checkout
- Offers advertised as a percentage off or dollar off (e.g., “15% off” or “$5 off”)
- Auction prices or those requiring memberships
- Prices that cannot be determined independent of other items (e.g., fees and shipping charges)
- Bundle offers, rebates, coupons, mail-in offers, offers that include financing
- Prices that require a minimum quantity purchase
- Items that other retailers have listed as clearance, closeout, liquidation, special hour/flash/limited quantity offers
- Damaged, used, or refurbished items
- Price errors
- In-store purchases (please call the store purchased from for price match policy)
- Prices as a result of pickup discounts
- Price matches to other retailers for prices shown from Thanksgiving Day through Cyber Week are at our discretion and can be limited in quantity during this timeframe
If you still have questions, the best option is to contact them through the customer service center. Since they give you multiple ways to contact them, you are certain to find someone who will be able to address your concerns.
Read More
- These 5 Stores Have The Best Price Match Guarantees
- All You Need To Know About the Walmart Price Match Guarantee
- 5 Downsides of Price Match Guarantees
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Jenny Smedra is an avid world traveler, ESL teacher, former archaeologist, and freelance writer. Choosing a life abroad had strengthened her commitment to finding ways to bring people together across language and cultural barriers. While most of her time is dedicated to either working with children, she also enjoys good friends, good food, and new adventures.
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