Ebay sellers thread (other platforms too)

[ua_guy]

Back on June 7th I had to cancel a shipping label with USPS. My mistake, and the label was only ~$13. I waited the 21 days, and no refund had been processed. I finally sat down and reached eBay customer service today, day 44, still no refund. They went ahead and processed the refund, no questions asked. I was thankful to be able to reach a live person (versus their AI chat bot, which I find aggravating to use).

[disneysteve]

Back on June 7th I had to cancel a shipping label with USPS. My mistake, and the label was only ~$13. I waited the 21 days, and no refund had been processed. I finally sat down and reached eBay customer service today, day 44, still no refund. They went ahead and processed the refund, no questions asked. I was thankful to be able to reach a live person (versus their AI chat bot, which I find aggravating to use).

I'm glad that got taken care of, but for future reference, we (the experienced seller community) advise NEVER calling ebay. The phone reps are quite worthless. The preferred way to reach customer service is by sending a private message on the ebay Facebook page. That is staffed by an entirely different team, US-based and most are sellers themselves. The phone reps are foreign-based call center employees who know next to nothing about ebay. They just have scripts they follow and are notorious for giving wrong answers up to and including advice that can threaten your account if you follow it.

[ua_guy]

I'm glad that got taken care of, but for future reference, we (the experienced seller community) advise NEVER calling ebay. The phone reps are quite worthless. The preferred way to reach customer service is by sending a private message on the ebay Facebook page. That is staffed by an entirely different team, US-based and most are sellers themselves. The phone reps are foreign-based call center employees who know next to nothing about ebay. They just have scripts they follow and are notorious for giving wrong answers up to and including advice that can threaten your account if you follow it.

That's a good call-out. The first rep had a very thick accent and I could tell he was searching for information in a computer system / knowledge base. He identified my issue based on what I told him, and he read it back to me (probably the heading of the Knowledge Base entry he found). The issue was pretty simple - perhaps beyond what their AI bot can do, for example, they probably don't want an AI program to automatically issue refunds. For this issue, the process worked. I can see how it wouldn't work for more complex issues. The rep's job is to dispatch and close out the call, and providing incorrect information is one of the fastest ways to do that for a complex problem.

I don't fault anyone with an accent or being ineffective at resolving issues. That's on the parent company to staff customer-facing roles with people who can interface with their largest customer base and be equipped with the knowledge and access to solve issues. I'm glad to know messaging may provide a better path if I encounter issues in the future.

[QuarterMillionMan]

Sold this Quicksilver board shorts today for $15 + $8 shipping. Got it scanned at USPS today as well vs dropping it off at a blue mailbox receptacle which I used to do but learned from disneysteve that method is risky. Glad to declutter and make a little bit of money as well. A previous buyer for the Windows 11 CD hasn't left a review which I guess is better than a negative review.

[disneysteve]

Sold this Quicksilver board shorts today for $15 + $8 shipping.

Well done.

[QuarterMillionMan]

It's a good feeling to get rid of it even if only $15.

[disneysteve]

It's a good feeling to get rid of it even if only $15.

Those small sales add up. Just one $15 sale per day is $5,500/yr.