The speaker and mic on my wife's 5 month old iPhone stopped working so we took it to the Apple Store to get it repaired under warranty, a 12 month warranty.
Yesterday I get an email saying that it's not repairable through warranty because it's been tampered with from an unauthorized repair center, well I know it hasn't been serviced by anyone else but Apple and this is the first time getting a repair
Then I call my service provider and tell them my issue and now I have to wait to get the phone back in my possession, they say that a master reset could solve the issue which I doubt because Apple probably would have tried that. I'm paying $25 a month on it and have a $425 remaining balance and if it can't get resolved I'm stopping payment and moving carriers, don't care too much about any credit hit, my credit has already plummeted to 617
Yesterday I get an email saying that it's not repairable through warranty because it's been tampered with from an unauthorized repair center, well I know it hasn't been serviced by anyone else but Apple and this is the first time getting a repair
Then I call my service provider and tell them my issue and now I have to wait to get the phone back in my possession, they say that a master reset could solve the issue which I doubt because Apple probably would have tried that. I'm paying $25 a month on it and have a $425 remaining balance and if it can't get resolved I'm stopping payment and moving carriers, don't care too much about any credit hit, my credit has already plummeted to 617

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