Originally posted by TexasHusker
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I work in a fortune 50 company that this year added kiosks to place orders so the cafe employees can fill orders rather than take them. Self service salad bar with scale and credit card reader, etc.
It is all very impersonal, and noone I have asked likes it. What I find interesting is that my company is focusing strongly on customer interactions in all the business we do, all while the vender that serves our meal are impacting employees with automated impersonal food service.
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