T-mobile retiring legacy plans

[riverwed070707]

Vague text announcements (no email or formal letter) went out yesterday notifying t-mobile customers that their plans will be retired in 2 weeks and their bills will be increasing. The notices didn't specify specific plan changes or exact increases. As a customer since the carrier was sprint since it was Nextel, I'm grandfathered into a pretty spectacular plan that costs $103/mo for 2 lines with unlimited everything and unlimited international roaming at no additional cost (unlike Verizon and ATT that charge $10/day for international access outside of north america). I understand the anticipated increase is only $6/line, but I'm annoyed because the "added benefits" their touting is stuff I don't need. Also just generally feeling like it was a terrible approach from a change management perspective - why so little notice? why do I not know what my next billing amount is going to be? Is it legal for them to do this with so little notice?

We upgraded phones 15 months ago and took the per billing cycle credit. I'm going to wait until the phones are paid off and look at switching to a budget carrier, which will be a better fit for when we become full time nomads next year anyway.

More info

[james.hendrickson]

You could always complain to your local state consumer rights agencies. There may not be much you can do legally, but if enough people call and complain, they can bring pressure on T mobile.

[SavingBucks]

I got the same text. The current plan is Magenta 55+. I also did not see what the name of the new plan or the cost either on my phone or on my PC when I logged in. So I called CS to ask. We are being switched to Experience Signature 55+ with savings. Of course, I could not find anything on the site while I was speaking with the agent. He did state that since it is a promotional plan, there is no info on the plan cost that is visible. But he provided the information for me -- for 3 lines and a tablet the plan was increase by $18 per month. But there are more benefits with the 5 year price guarantee, more data, etc. I currently pay $20 extra for the tablet for 5G but the agent cut the price to $10 monthly because the new plan is 10G and the 5G is fine for me. There are still $5 per line discounts with AutoPay. For me, the net increase is $8 with the tablet reduction. Give them a call - the agent was very helpful.