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  • Replacement windows

    Two guys from a well-known national brand that makes windows knocked on our door Friday and gave my wife promotional literature. Despite my repeated urging to her to just say "NO" to these kinds of solicitations, they ended up scheduling an in-home window evaluation for last night.

    Partway through the 2 hour pitch, and around glossy page number 30 of 70, I started getting suspicious, not about the offering, but about the finances. Sure enough, the bottom line finally came: $39k for replacing 21 windows. As I told him that we never make snap decisions, especially for major expenses like this, he made the following statements:

    We should use our home equity to pay for the windows. We won't be able to sell out house with the windows we have (same brand, oddly enough) because we have some mildew on some of the wood. Smart rich people borrow money because they can leverage low interest rates. He has a friend worth millions because this friend rents out houses and perpetually upgrades their kitchens and bathrooms because using that equity he can write off the interest.

    And after our disappointing answer, he "left a voicemail" to the regional manager regarding the outcome of his efforts. He also "forgot" a small window cross-section and tape measure, which means he'll be back to pick it up and have another chance to close the deal.

    So I guess this is part vent and also an interesting observation: unless people have $39k sitting around, they must be listening to pitches like this and getting deeper into debt. He threw around some financial terms and strategies that I just knew were wrong, but might sound legit to some people. I'll use this experience to further convince my wife to not talk to solicitors!

  • #2
    Do you mind sharing which national brand? (Replacing our windows is our next project. )

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    • #3
      Originally posted by Like2Plan View Post
      Do you mind sharing which national brand? (Replacing our windows is our next project. )
      It was Renewal by Andersen. Don't get me wrong: their product is very high quality. I simply object to sales tactics that render financial advice such as getting a HELOC and the tired "I know a guy who used credit and is a millionaire" stories.

      I will be investing in "No Solicitations" signs, one for my mailbox and one that will go by my doorbell. If they decide to ignore both, then they deserve the direct response they will get from me as I restrain 2 barking dogs and tell them to please leave.

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      • #4
        Here's better advice: Don't open the door for strangers, ever.

        But yeah, that seems unrealistically high, i.e. in the territory of hiring lawyers at their hourly rates to replace custom windows in a cathedral.
        History will judge the complicit.

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        • #5
          2 years ago I replaced windows in my house. 9 windows at a total cost of $2000. I did the job myself however. But, even if you had a contractor do the work for you, $39K is outrageous. I'd think $8000 to $10,000 is more realistic in your case.

          A quick dirty way to figure out what you should be paying is material cost times 2.5 or 3. Go to your neighborhood Home Depot or Lowes and have them work up a free estimate on windows for you. Take that number and multiply it by 2.5 or 3, and that's probably about ballpark of what a contractor should charge to install the windows.
          Last edited by bjl584; 02-25-2014, 07:00 AM.
          Brian

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          • #6
            Originally posted by JoeP View Post
            It was Renewal by Andersen. Don't get me wrong: their product is very high quality. I simply object to sales tactics that render financial advice such as getting a HELOC and the tired "I know a guy who used credit and is a millionaire" stories.
            Crum, that is disappointing. I have heard good things about the product, but 39K and the dodgy sales tactics make me wary.

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            • #7
              I had 10 windows replaced last year by a local, reputable window company.
              The total cost was $5500.
              I didn't get the highest priced windows and I'm sure cost varies by region (I live in the Deep South.)
              But the price you were quoted is absolutely insane!

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              • #8
                Replacement Windows are Just that

                Somewhere I heard that once your start with replacement windows, you'll be forever doing just that, replacing windows.

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                • #9
                  I found a place in town that does window restorations, and will be giving them a call. Their web site showed the exact window I have with a before and after pic. Even if we chip away at a few windows a year, it wouldn't bother me because we can budget for it...some of them have substantial air leaks and the mildew is concerning.

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                  • #10
                    Thanks for posting about your experience. Good idea to use install a 'No Solicitors' sign at doorbell.

                    Sounds like they get homeowners to listen to the spiel using 'Anderson' window products but the rip off is installers. Like the driveway guys who 'were working in the neighbourhood' and see your driveway needs work... total bumph. You can order Anderson windows from an outlet of choice and hire a contractor who specializes in installing windows. He will do an excellent job for way less $$$. These guys are just door-to-door sale reps. The 'installers' will be inexperienced, hourly guys from 'job' corner who will leave you with leaky windows from a poor job.

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