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Excellent customer service story

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  • #16
    Another tangential good c/s story - I buy my t-shirts from Duluth Trading Co. because I like their extra length tees (they call them 'crack-Spackle') and order them XL which seem just a little big - anyway, in one shipment they sent me an XXL so I sent them a quick email saying what happened. Someone called me that evening about the order, we chatted and they sent me a replacement L tee which fits better then the XL and they told me to keep the XXL. I gave it to a quite large friend (he and his partner have been remodeling a house on the peninsula and she said he needs the crack-Spackle!).
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