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Hey everyone! I had a rant going on in my blog and it has gotten such a tremendous response from both sides, that I thought I would post it here in the forums!
Here is my original rant:
MERELY A RANT - READ ONLY IF YOU HAVE THE TIME!!This is an email I sent out to 42 friends. Hope they are still friends!
As a long time shopper of Target, they have finally driven me out of their stores. The over the top return policies have squashed any form of customer service. It is impossible to buy a gift there, knowing the recipient is forced to keep the item if they don't like it, unless you enclose the gift receipt and even then, chances are risky. Some flexibility should be given in certain cases, but this is not allowed. NO EXCEPTIONS. About the only thing Target is good for is buying consumables, that you probably will never have to return, like food or laundry detergent. I'll take my business to Walmart.
If you shop at Target, I am sure you are aware of their return policy stated on their receipt. I realize they need to protect themselves, but in doing so, the term "customer service" has become obsolete. I also realize, it is not the employees fault that they must follow these over-the-top insane RULES.
EXAMPLES (SOME ARE ON THE BACK OF THE RECEIPT, SOME ARE NOT. THEY CAN NOT PROVIDE A COPY OF THE FULL RETURN POLICY, NEITHER CAN TARGET. COM)
*It does indeed state ON the receipt that a receipt is necessary for a return -however if I lose my receipt (I am human), then I wouldn't be able to read that rule! Also, I am no longer eligible for a return - no exceptions.
*Okay, lets cut us a break. If your return is a gift and it is under $10 (tax included in amount!!!! No 9.99 items!!!) they will let you make a return for a gift card. But only TWICE per YEAR! No exceptions.
*If you have a receipt, but kept the item over 90 days (NO early Christmas shopping kids!), then too bad. No return - no exceptions.
*If you purchased something and return it within the 90 days, but it has since gone on clearance, you will receive the clearance price even if your receipt states you paid full price. They state it is holiday and seasonal items. Guess what- clothing and shoes are considered seasonal! No exceptions.
*If you choose to exchange an item, it must be exchanged for something from the same department only. Guess what, calendars are books, not stationary. Sorry, must follow by their set guidelines - no exceptions.
You may be addicted, or maybe you feel as I do, but at least you will be a little more informed. BEWARE TO THE TARGET SHOPPER!!!
If you are interested in reading some of the comments I received from this original post, here is the link: http://boomeyers.savingadvice.com/20...-target_15086/
Here is my original rant:
MERELY A RANT - READ ONLY IF YOU HAVE THE TIME!!This is an email I sent out to 42 friends. Hope they are still friends!
As a long time shopper of Target, they have finally driven me out of their stores. The over the top return policies have squashed any form of customer service. It is impossible to buy a gift there, knowing the recipient is forced to keep the item if they don't like it, unless you enclose the gift receipt and even then, chances are risky. Some flexibility should be given in certain cases, but this is not allowed. NO EXCEPTIONS. About the only thing Target is good for is buying consumables, that you probably will never have to return, like food or laundry detergent. I'll take my business to Walmart.
If you shop at Target, I am sure you are aware of their return policy stated on their receipt. I realize they need to protect themselves, but in doing so, the term "customer service" has become obsolete. I also realize, it is not the employees fault that they must follow these over-the-top insane RULES.
EXAMPLES (SOME ARE ON THE BACK OF THE RECEIPT, SOME ARE NOT. THEY CAN NOT PROVIDE A COPY OF THE FULL RETURN POLICY, NEITHER CAN TARGET. COM)
*It does indeed state ON the receipt that a receipt is necessary for a return -however if I lose my receipt (I am human), then I wouldn't be able to read that rule! Also, I am no longer eligible for a return - no exceptions.
*Okay, lets cut us a break. If your return is a gift and it is under $10 (tax included in amount!!!! No 9.99 items!!!) they will let you make a return for a gift card. But only TWICE per YEAR! No exceptions.
*If you have a receipt, but kept the item over 90 days (NO early Christmas shopping kids!), then too bad. No return - no exceptions.
*If you purchased something and return it within the 90 days, but it has since gone on clearance, you will receive the clearance price even if your receipt states you paid full price. They state it is holiday and seasonal items. Guess what- clothing and shoes are considered seasonal! No exceptions.
*If you choose to exchange an item, it must be exchanged for something from the same department only. Guess what, calendars are books, not stationary. Sorry, must follow by their set guidelines - no exceptions.
You may be addicted, or maybe you feel as I do, but at least you will be a little more informed. BEWARE TO THE TARGET SHOPPER!!!
If you are interested in reading some of the comments I received from this original post, here is the link: http://boomeyers.savingadvice.com/20...-target_15086/
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