Putting a stop payment on credit card for broken TV

[salilsurendran]

Hello,
I ordered a TV from a fairly reputed online store that arrived broken. I complained to them but the replacement TV will arrive in 2 more weeks. Can I put a stop payment on my credit card to protect my money in case the store reneges on their promise? The credit card bill has already been paid off.

[bjl584]

If they are reputable as you say, then there is probably nothing to worry about.

Your credit card should offer some sort of protection for situations like this. I'd call their customer service department and explain the situation. A stop payment request may not be necessary.

[Gailete]

I agree with Brian.

If the credit card has been paid off, then the store most likely has their money. I think the credit card company can go back and get the money back from the store they have paid off. But you should call and find out what options are available if the next TV is broken as well.