First of all, I am not from CC company or partisan of them.. They are killing in some way but I believe that it is not their own fault... Anyway this thread is to share good experience with CC companies because we do not hesitate to blame them but I feel like I also should not hesitate to say about their good one..
Citi Credit Card....
* They refund me $78 (2 return checks) + waived 2 pay-by-phone fees when I call them..
They contact with my bank and tried to solve the problem and then pointed out my mistake.. but they waived... That return is not totally my fault but at least 50% is mine. Anyway my point is there are occasion where they do cooperate...
That actually help me (them) to keep using their cards ( I was thinking about getting Chase card but not now)
p.s. I have to called 3 times...
1st --- Supervisor said they will tried best (did not say waived
) but he is the one who practically investigate the problem by contacting my bank
2nd --- I just called them to provide my bank ph# (I was wrong first time but they are OK
)
3rd --- No more questions and just go to straight ... every error (reset), waived, pay-by-phone for free....
Citi Credit Card....
* They refund me $78 (2 return checks) + waived 2 pay-by-phone fees when I call them..
They contact with my bank and tried to solve the problem and then pointed out my mistake.. but they waived... That return is not totally my fault but at least 50% is mine. Anyway my point is there are occasion where they do cooperate...
That actually help me (them) to keep using their cards ( I was thinking about getting Chase card but not now)
p.s. I have to called 3 times...
1st --- Supervisor said they will tried best (did not say waived

2nd --- I just called them to provide my bank ph# (I was wrong first time but they are OK

3rd --- No more questions and just go to straight ... every error (reset), waived, pay-by-phone for free....


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