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Surviving Credit Card Company Mergers

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  • Surviving Credit Card Company Mergers

    By Mike Killian, <a href="http://www.cardratings.com/?source=sadvice">CardRatings.com</a> Debt/Credit Management Reporter

    Recently David Lazarus of the San Francisco Chronicle wrote an article entitled Beware MBNA Changes. As the title indicates, the thrust of the feature concerned the recent changes caused by the merger of Bank of America (BofA) and MBNA. The expose focused on the negative impact to existing MBNA credit card holders.

    I interviewed a familiar advocate to our readers, Linda Sherry of Consumer Action, a national non-profit education and advocacy organization celebrating its 35th anniversary in 2006. Linda had also been interviewed for the referenced article and I was very anxious to get her input on a few concerns.

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    I initially asked Linda how she happened to be interviewed for this particular article.

    <blockquote><i>"I am often contacted by this reporter, who knows I work on credit card issues. He is aware of Consumer Action's annual credit card survey and the fact that we testified last year about credit card anti-consumer practices in front of the Senate Banking Committee."</blockquote></i>

    I followed up by saying that I had always been opposed to so many issues discussed in this article and am just as angry about its content as any other consumer. But I added that I was unclear why MBNA and BofA were singled out since so many other card issuers are doing the exact same thing.

    Linda elaborated,

    <blockquote><i>"Consumers need to be very watchful following mergers that affect their credit card companies. It is our experience that following mergers, companies usually change the terms on the card and the terms rarely change for the better. Many consumers do not follow the advice of consumer advocates to closely monitor their bills for change of terms notices, so they end up missing these notices and not realizing that the landscape has changed. This usually ends up costing them money, either through a late payment fee or a rate hike following missed payments or a change in their credit scores.

    I am not a fan of the "machinations" being used to whittle away the grace period and to take away its benefits. Some companies are calling this "residual interest." When you have had a balance in a previous month and in the subsequent month make a full payment of every cent that is owing, I do not believe you should be charged
    interest.

    Also, one late payment as a trigger for a rate hike is inherently unfair."</blockquote></i>

    Realizing one of the changes includes an increase in interest for being late 1 time by only 1 day, I asked Linda if her group was anticipating an impact and if so in what form? I also asked if she had any advice for consumers.

    <blockquote><i>"I think many consumers will be hit with higher finance charges under the new policies.

    Again, people should expect changes in terms following mergers. Cardholders need to read the fine print. What you don't read can cost you!"</blockquote></i>

    A final suggestion is that if you don't like the terms and condition of your credit card, you can always comparison shop for a more consumer friendly card.

  • #2
    Re: Surviving Credit Card Company Mergers

    i have an mbna, bofa card and yes, the info is correct...i have not used the card since the merger.... i was using it for 0% balance transfers...... now, i don't know if i will use it again...i did write them a letter, saying i did not agree with their terms, never received anything back......i think it is a shame, that the credit card banks punish everyone, for other ppl. being late... personally, i get good offers in the mail... but, i shred them...

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    • #3
      Re: Surviving Credit Card Company Mergers

      We noticed our MBNA grace period between billing cycles was getting shorter and shorter. It irked us that we had 15 days to get our payment to them at one point. What broke the camel's back was the mail delay around the holidays last fall. The bill was very late getting to us, we immediately put it in the mail and got hit with a late fee, interest, etc. the next month because they "said" they didn't get it until 2 weeks AFTER the due date. (Note, we ALWAYS pay our balance in full each month on all our ccards). I called to complain, they removed the fees because we were long-standing customer. We immediately stopped using their card. With so many to choose from, it's a shame they alienate their good customers.

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