Tweet
If you think your hotel is done with you when you check out, think again. It might just be getting started. Charges can be quietly added to your hotel bill after you've left. And increasingly, they are.
When John Richards was a weekly guest at a W Hotels & Resorts property, the items he found on his credit card bill after checkout were often bogus -- a candy bar he hadn't eaten or a bottle of water he hadn't drunk. Although he successfully fought to have the charges reversed, "it got to the point that before I checked in, I would ask them to remove the goodie-box from my room," he says.
Just a year ago, about one in 200 bills at full-service hotels were revised after checkout, according to Bjorn Hanson, an associate professor at New York University. Today, as hotels struggle with slipping occupancy levels and flat-lining growth, properties are wasting no opportunity to add late charges. As a result, the number of re-billings has doubled...
How hotels help themselves to your money - CNN.com
When John Richards was a weekly guest at a W Hotels & Resorts property, the items he found on his credit card bill after checkout were often bogus -- a candy bar he hadn't eaten or a bottle of water he hadn't drunk. Although he successfully fought to have the charges reversed, "it got to the point that before I checked in, I would ask them to remove the goodie-box from my room," he says.
Just a year ago, about one in 200 bills at full-service hotels were revised after checkout, according to Bjorn Hanson, an associate professor at New York University. Today, as hotels struggle with slipping occupancy levels and flat-lining growth, properties are wasting no opportunity to add late charges. As a result, the number of re-billings has doubled...
How hotels help themselves to your money - CNN.com