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Originally posted by Gailete
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I loved going to Pizza Hut for years and it was as you guys said consistent. Then a couple of years ago my son and I went into our regular Pizza Hut were we had gone for years. I wanted to take a pizza home and son and I would eat one there. So time to pack up and I asked for a box. Out the waitress comes with a bunch of those tiny boxes that could maybe hold 2 pieces. I was like where is the big box. "Oh we can't give you that kind", when i ask why I get told it is the rules. Now I had been going to this PH since 1977 and this was aorund 2015 or so. I had always gotten a big box to take home extra pizza and she flat out refused telling me she could get fired if caught giving me a big box! That was the end of my going to PH for a year. I got really hungry fpr one of those pizzas so I try again. The pizza comes to our table and all the dough is gathered up in ripples around the edge of the pan (pan pizza) and the dough in the center of the pan, I'm not sure if it was even 1/8" thick. I told the waitress that there was something wrong with the pizza. She looks at and says what, looks like all the pizzas we make. When I point out the defects, she still repeated nothing was wrong with it and then quoted how long she had been working there. Yet again I doubt if she was even born the first time I went to one! I asked to see the manager and she said she was the manager! Okay a manager that has no clue whatsoever about how a pizza should look like. A pan pizza certainly shouldnet have that thin of dough in the middle and it was soggy and not even baked. I have been making homemade bread for close to 50 years now and I know dough that is baked or not. At that point, I said that was it for me I won't be back. And I haven't been. Do I miss their pizza, sure do, but I don't trust their quality control enough to walk into one of their restuarants. They lost a customer and the money I would pay there.
That is what happens when a franchise owner neglects to follow the rulebook! Here is another. You lose business and customers. Years ago we got some restuarant Called McBeths Ribs or something like that. I like spare ribs so we tried it. all I found on my plate was bones, fat and sauce. "Where's the Beef/Pork?" was in my mind. So since they were still in their newly opened phase the manager comes over to find out how we liked it. I told him I didn't as I got NO meat at all. Well how did you like the sauce? You have got to be kidding. I don't go to a restauarant to eat BBQ sauce with a fork. I repeated to him again that I got no meat. The rest of the table hadn't either. A few months later, the place was closed and out of business. You can't fake people out with bones, fat, and suace and make them think you are feeding them ribs! That franchise bit the dust bad. The had built the store from scratch, it closed withing 2-3 months, I doubt that the had a single repeat customer. Eventually the building was bulldozed down and turned into a Putt Putt place. One very expensive mistake for that franchise owner.
I've gone into other businesses that gave abyssmal service and within months they were closed. I didn't put a curse on them, but I did mention what frightful service I got to others. I suspect the reason that they ended up closing is their employees no longer cared and it became the general theme of the place. I remember asking an employee a question about their special order kitchen cabinets and she waved over to another direction and told me the cheap ones were over there. Wouldn't even get up off her bottom as it was 15 minutes until closing, but she had already 'checked out'. All I wanted was some of the brochures to study at home of the more custom cabinets. Another store got my very big kitchen cabiness remodeling money. Not that store. Now out of business.
Buying a franchise is no guarantee of success in the least.
That is what happens when a franchise owner neglects to follow the rulebook! Here is another. You lose business and customers. Years ago we got some restuarant Called McBeths Ribs or something like that. I like spare ribs so we tried it. all I found on my plate was bones, fat and sauce. "Where's the Beef/Pork?" was in my mind. So since they were still in their newly opened phase the manager comes over to find out how we liked it. I told him I didn't as I got NO meat at all. Well how did you like the sauce? You have got to be kidding. I don't go to a restauarant to eat BBQ sauce with a fork. I repeated to him again that I got no meat. The rest of the table hadn't either. A few months later, the place was closed and out of business. You can't fake people out with bones, fat, and suace and make them think you are feeding them ribs! That franchise bit the dust bad. The had built the store from scratch, it closed withing 2-3 months, I doubt that the had a single repeat customer. Eventually the building was bulldozed down and turned into a Putt Putt place. One very expensive mistake for that franchise owner.
I've gone into other businesses that gave abyssmal service and within months they were closed. I didn't put a curse on them, but I did mention what frightful service I got to others. I suspect the reason that they ended up closing is their employees no longer cared and it became the general theme of the place. I remember asking an employee a question about their special order kitchen cabinets and she waved over to another direction and told me the cheap ones were over there. Wouldn't even get up off her bottom as it was 15 minutes until closing, but she had already 'checked out'. All I wanted was some of the brochures to study at home of the more custom cabinets. Another store got my very big kitchen cabiness remodeling money. Not that store. Now out of business.
Buying a franchise is no guarantee of success in the least.
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