Frustrated with Treasury Direct

[Scallywag]

Looks like the govt just does NOT want us to buy its bonds. I mis-entered my a/c number and it is now going to take 13 WEEKS to fix it (per the email from Treasury Direct). My husband has lost his a/c number, cannot verify his info (address is likely the problem) and now he's locked out and cannot buy bonds either. Gee, thanks, Uncle Sam. This is BEYOND frustrating.

[james.hendrickson]

Dang - sorry to hear that Scallywag.

[james.hendrickson]

Oh and more thought - can you buy the bonds through a commercial brokerage? Bigger companies like Schwab and Fidelity might able to do it.

[disneysteve]

Oh and more thought - can you buy the bonds through a commercial brokerage? Bigger companies like Schwab and Fidelity might able to do it.

You can buy anything but I bonds from your broker.

[Snydley]

I'm currently locked out of my Treasury Direct account for entering a slightly different version of a security question answer..their website and system are the WORST.

[kork13]

Ugh.... Sorry to hear it's continuing to be a frustration, I feel for you... It really is an awful system.

[disneysteve]

I've been unable to log into my account for some reason. I don't even remember what the issue was. I tried calling a couple of times but the hold time was nuts so I gave up. Fortunately, I don't own anything in my account. Unfortunately, it's meant I've been unable to purchase any of the great I bonds we keep talking about. Maybe now that I'm working less, I'll devote some time to getting through to customer service - though honestly I doubt I'll bother.