Disneysteve, the insurance companies are being absurd!
I faced a similar thing as a patient myself, with the insurance company denying payment for a medication I'd been on for years (and the insurance did pay their part!), saying that there was no record I'd been taking it and that I should try a less expensive alternative first. I sent copies of pharmacy paperwork showing I'd picked up the prescription religiously for months on end. The doctor's office kindly wrote multiple letters, as the insurance kept claiming they never got the letters. The pharmacy was trying to help as well.
Three months medication for a chronic condition were missed. But what seemed to end the denials was my writing the the state insurance regulator and copying that letter to the insurance. Ludicrously, when the state wrote back to me they noted that they would be looking into some tiny life insurance company, rather than the health insurance company.
In my doctor's office alone there must be hundreds of patients who've had valid expenses denied coverage. These incidents blanket the US.

I faced a similar thing as a patient myself, with the insurance company denying payment for a medication I'd been on for years (and the insurance did pay their part!), saying that there was no record I'd been taking it and that I should try a less expensive alternative first. I sent copies of pharmacy paperwork showing I'd picked up the prescription religiously for months on end. The doctor's office kindly wrote multiple letters, as the insurance kept claiming they never got the letters. The pharmacy was trying to help as well.
Three months medication for a chronic condition were missed. But what seemed to end the denials was my writing the the state insurance regulator and copying that letter to the insurance. Ludicrously, when the state wrote back to me they noted that they would be looking into some tiny life insurance company, rather than the health insurance company.

In my doctor's office alone there must be hundreds of patients who've had valid expenses denied coverage. These incidents blanket the US.
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