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I learned a valuable lesson last night. Three years ago, our sewer drain out of our house clogged. I called our usual plumber, who wasn't available, who referred us to Roto Rooter instead. They came out, snaked the pipe from the street to the house, and got us back in business. It cost us about $300 which I had no problem with at the time.
Fast forward to yesterday when the same thing happened. I again called Roto Rooter. They came out, snaked the pipe again but weren't able to clear the clog. Turns out the clog was actually between the street and the city main, not where Roto Rooter is allowed to work. He didn't charge me and told me to call the city.
So I called the city (this was around 9pm). Someone was there within 30 minutes, plunged the line and cleared the blockage free of charge. He said that anytime there is an issue, always call them first. They work 24/7 and come out for free (courtesy of our sky-high property taxes of course
). The guy couldn't possibly have been any nicer. He did the job quickly and efficiently and educated me in the process. He even told me what I could do to try and prevent the problem from reoccurring.
So if you ever have a similar issue, call your local department of public works before you call in a private plumber. You may save yourself hundreds of dollars in the process.
Fast forward to yesterday when the same thing happened. I again called Roto Rooter. They came out, snaked the pipe again but weren't able to clear the clog. Turns out the clog was actually between the street and the city main, not where Roto Rooter is allowed to work. He didn't charge me and told me to call the city.
So I called the city (this was around 9pm). Someone was there within 30 minutes, plunged the line and cleared the blockage free of charge. He said that anytime there is an issue, always call them first. They work 24/7 and come out for free (courtesy of our sky-high property taxes of course
). The guy couldn't possibly have been any nicer. He did the job quickly and efficiently and educated me in the process. He even told me what I could do to try and prevent the problem from reoccurring.So if you ever have a similar issue, call your local department of public works before you call in a private plumber. You may save yourself hundreds of dollars in the process.
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