Arrg! What would you do?

**gakline** · 04-13-2005, 07:08 AM

Re: Arrg! What would you do?

He should have refused the second refurbished monitor and demanded a new one. It does pay off to be mean sometimes. You know the manufacturer is making out on the deal, so demand a new one.

I know this is not what you want to hear, but you can buy a new CRT monitor for <$60.

**miclason** · 04-13-2005, 07:51 AM

Re: Arrg! What would you do?

I would demand a new one...and I would demand that they send it to my door and come pick up the old one....

**skipper** · 04-13-2005, 04:06 PM

Re: Arrg! What would you do?

never accept a refurbised anything or allow the company to fix it if it is new always demand a new one if its new they will replace it. tell them you expect something for all problems most companies will give you something extra just to keep you as a customer and not have you tell people what a terrible experience you have had with thier company a computer company will usually give you some free soft ware or something. I had a similar problem with a very well known company over a dryer I got a huge tub of laundry detergent and 10 boxes of dryer sheets they reimbursed my delivery fee and gave me a 25 dollar giift certificate towards my new washer just to keep me as a customer remember it never hurts to complain complain complain

**Russell** · 04-13-2005, 05:52 PM

Re: Arrg! What would you do?

Did you guys pay for a new monitor ? If so, why would they give you a refurbished one ? Also, if the problem was within 30 days I wouldn't even involve the manufacturer. I would deal with the whomever I bought it from. Its easier for them to point you to the manufacturer but it turns into a mess for you. Of course, hindsight is always 20/20...

As suggested, make them do this right by shipping a new monitor and also picking up the old one. How big is the monitor btw ?

I just gave away my 21" *heavy* monitor to a co-worker. I've had a 17" LCD for almost 2 yrs now - I couldn't go back to a monitor now.

In the interim, check craigslist.org in your area - around here I see lots of free ones or around $10 - do test it before buying one though.

Goodluck.

**terry1156** · 04-13-2005, 07:37 PM

Re: Arrg! What would you do?

Did you buy the screen with a credit card? If so, you might be able to get some help through them on it.

**34saving** · 04-14-2005, 08:51 AM

Re: Arrg! What would you do?

I can usually hold up against "customer service" and salespeople (my husband and I do timeshare presentations for sport!), but you guys are hard core!

It seems most of you think sticking with the manufacturing route was the way to go, so I talked to them. (I suppose I can go back to the store if it doesn't work.) They're sending me another refurbished monitor with the promise that if this one doesn't work we get a new one. Some things I learned in this conversation: 1) They're being generous in waiving the $40 fee (on a $80 monitor!) 2) They're being generous in paying to ship the older refurbed monitor back. 3) If I had complained earlier they would have "sent a new one right out." 4) They only have record of one swap. Wow. BTW, the initial problem in the monitor was something my husband thought might be a driver issue, so he waited awhile to see if new video card (that he wanted anyway) solved the problem. Won't make that mistake again! So, the saga continues I guess. . .

Oh, for those of you who checked out www.lexmarked.com, which do you think would make a better cousin if this doesn't work out: samsunged.com or samsang.com?

Thanks for the input and I'll let you know what happens.

**terry1156** · 04-15-2005, 09:01 AM

Re: Arrg! What would you do?

I vote for samsang

**34saving** · 04-18-2005, 05:12 PM

Re: Arrg! What would you do?

Well the "new" monitor came today. 2nd day Air -- that's good. Lacking a "ship back" sticker for the other monitor -- that's bad. Mostly works sort of kind of except that it's a little fuzzy in some places -- that's frustrating. So, tomorrow I get to call them again and see how they would like to pick up their old monitor at my doorstep since I tried to bring it in to the shipping place they told me to bring it to and they wouldn't accept it.

It's looking more and more like www.lexmarked.com needs a baby sister or brother. Terry votes for samsang.com, what do the rest of you think? Samsang.com or samsunged.com?

**PrincessPerky** · 04-19-2005, 03:40 AM

Re: Arrg! What would you do?

samsang

**kashi** · 04-19-2005, 06:52 AM

Re: Arrg! What would you do?

I like samsunged

sorry to hear you're having so much trouble with these people!!! what a pain.

**34saving** · 04-19-2005, 06:21 PM

Re: Arrg! What would you do?

OK, so I call customer service again today and they tell me that they never ship out return postage labels with CRT monitors. The other customer rep. that told me that they do (3 times, because I check these things!) was wrong. I'd have to pay the postage. What's scary is that she seemed to be offended when that answer didn't satisfy me! After deciding after all this mess I certainly wasn't going to take no for an answer I kept fighting . . .for quite awhile . . .eventually they agreed to e-mail me a shipping label in the next 7-10 days!!!! They sent me a monitor in 3 days, but it takes 7-10 days to E-MAIL a label????? Oh, samsang.com is actually taken so www.lexmarked.com new baby brother will have to be samsunged. Or perhaps samsnug.com . . . Does that have a nice ring to it?? Thanks for keeping me sane through this mess. I can't believe customer service (or lack thereof) sometimes!

**jmjj215** · 04-20-2005, 08:59 AM

Re: Arrg! What would you do?

Samsnag maybe? I don't know if people will make the connection though..

**34saving** · 04-20-2005, 10:27 AM

Re: Arrg! What would you do?

OOOO . . . .samsnag . . .that has a much more interestesting connotation

Speaking of . . ..does anybody have any good samsung or lexmark stories? It's always good to have content from more than one . . .

**jmjj215** · 04-20-2005, 02:05 PM

Re: Arrg! What would you do?

Why thank you

Arrg! What would you do?