Tweet
Finally, I was able to win $2 from BOA
So this is how it happened, On Sunday I had to withdraw $40 to pay for my weekly food delivery guy (this guy delivers weekly meals so it saves me the time spent on cooking and its cheap). So i run up to the BOA ATM across the street. What a surprise, it is temporarily out of order and the next BOA ATM was 15 blocks away. So i go up to the Wells Fargo ATM right next door and come up with the usual crap of paying $2 extra. Given no choice and running out of time, I grudgingly take the cash.
Later that night I see my account and I have $42 withdrawn plus and additional $2 from BOA for non-BOA ATM use fee. I was pissed. $4 on a $40 transaction went into paying these banks especially when their ATM was down. For all i care, BOA could have an agreement with Wells Fargo on keeping their ATM down to gain these fees.
I logon to my BOA account and fire off an email giving them the time and location of the BOA ATM that was down and ask why I was to pay the $4 when it was their fault. couple of hours later, I get the standard response saying "the fees are charged for use of a non-BOA ATM and the owner of the ATM charging the other $2".
I reply back to that message and say that it is not my fault that their ATM was down and need the $4 refunded. They reply back with same response as above and say they cannot refund.
I reply again to the message and say that I have been a BOA customer for 2 yrs and have direct deposit with their bank and this is crazy that they treat me like this. I now say, just give me the damn $2 that you charged since the other $2 was from the owner of ATM. Again, i get the standard response that the non-BOA ATM use fee cannot be refunded.
I reply again to this message and say that as a matter of principle, I am tired of BOA and am going to move my account somewhere else and also pursue my case in a consumer court (i have no clue on what i would do...
). Again, met with the standard response.
Not willing to give up, I send another message saying "Stop sending me the standard response. try to read your customers request before you respond..See my request, YOUR ATM was down. It is not my fault and I want my $2 refunded. Try to read the lines before sending
in your scripted answer. "
I logon later that night and low behold, i have a $2 credit sitting there. Now I agree its not much, but its one small battle I won by being persistent. I vouched to myself that I would bug them every day on this issue because I seriously went to use their ATM and it was down so it was no fault of mine. Just thought I would share this with you all
So this is how it happened, On Sunday I had to withdraw $40 to pay for my weekly food delivery guy (this guy delivers weekly meals so it saves me the time spent on cooking and its cheap). So i run up to the BOA ATM across the street. What a surprise, it is temporarily out of order and the next BOA ATM was 15 blocks away. So i go up to the Wells Fargo ATM right next door and come up with the usual crap of paying $2 extra. Given no choice and running out of time, I grudgingly take the cash.Later that night I see my account and I have $42 withdrawn plus and additional $2 from BOA for non-BOA ATM use fee. I was pissed. $4 on a $40 transaction went into paying these banks especially when their ATM was down. For all i care, BOA could have an agreement with Wells Fargo on keeping their ATM down to gain these fees.
I logon to my BOA account and fire off an email giving them the time and location of the BOA ATM that was down and ask why I was to pay the $4 when it was their fault. couple of hours later, I get the standard response saying "the fees are charged for use of a non-BOA ATM and the owner of the ATM charging the other $2".
I reply back to that message and say that it is not my fault that their ATM was down and need the $4 refunded. They reply back with same response as above and say they cannot refund.
I reply again to the message and say that I have been a BOA customer for 2 yrs and have direct deposit with their bank and this is crazy that they treat me like this. I now say, just give me the damn $2 that you charged since the other $2 was from the owner of ATM. Again, i get the standard response that the non-BOA ATM use fee cannot be refunded.
I reply again to this message and say that as a matter of principle, I am tired of BOA and am going to move my account somewhere else and also pursue my case in a consumer court (i have no clue on what i would do...
). Again, met with the standard response. Not willing to give up, I send another message saying "Stop sending me the standard response. try to read your customers request before you respond..See my request, YOUR ATM was down. It is not my fault and I want my $2 refunded. Try to read the lines before sending
in your scripted answer. "
I logon later that night and low behold, i have a $2 credit sitting there. Now I agree its not much, but its one small battle I won by being persistent. I vouched to myself that I would bug them every day on this issue because I seriously went to use their ATM and it was down so it was no fault of mine. Just thought I would share this with you all
Comment