Toys R Us has a rewards program for frequent shoppers. It’s popular with parents, collectors and collectible resellers. Those who use the program can tell you that it has many pitfalls that can lead to disappointment. Know the rules of Rewards R Us if you want to get all the rewards you are due.
How Toys R Us Rewards Work
The Toys R Us rewards program offers $5 in ‘R’ Us Rewards for every 125 points earned through purchases. You can also earn extra rewards by using an ‘R’ Us Credit Card, which gives you double the rewards (two for every $1 spent) and other discounts. You also earn one point for every dollar you spend elsewhere that accepts MasterCard. The card also gives you 10 percent off Toys R Us purchases on Thursdays. The program is free, and Toys R Us describes it as “easy,” but certain caveats in the program belie that description.
Now for all the exceptions to the program rules… and there are many. First, when you redeem rewards, you can only use the redemption certificate on one item if buying online. You must use a redemption certificate within 30 days of issuing it. This means you must use the rewards website to issue a separate certificate for each item you purchase. If your certificate is valued higher than the item you redeem with it, you lose the overage. This caveat does not apply in-store.
Second, the 10 percent offered with the Toys R Us credit card is only good for in-store and in-stock purchases. So collectors and resellers may find themselves out of luck when trying to cash in on this discount. In addition, the 10 percent discount doesn’t apply to diapers and formula, video game hardware, Apple items, netbooks, tablets, gift cards, protection plans, special orders or fees.
How Discounts Apply with Reward Certificates
When using a reward certificate, coupons and discounts only apply after the certificate has been applied. That devalues percent-off deals, but preserves the value of discounts such as $5 off. Using certificates online is also tricky because you can use a reward to buy an item that goes out of stock after you put the order through. If that happens, you lose the entire reward certificate.
So, Toys R Us rewards can offer you significant savings, but using them online is hit or miss. The best way to redeem rewards is in-store.