Cashback rewards - errors

vsjhoc · #1 (**permalink**) 06-28-2007, 09:42 AM

Make sure that you check the calculations on your cashback rewards statements each month (e.g., Discover, Chase Freedom, etc.). I have found that they are wrong ALMOST EVERY MONTH (and not in my favor, of course) and I have to spend 10 minutes on the phone with a CSR to straighten each one out. Almost makes it not worth it.

jmjj215 · #2 (**permalink**) 06-28-2007, 10:09 AM

That just figures though. Surprised anyone?

Aleta · #3 (**permalink**) 06-28-2007, 10:25 AM

It reminds me of the grocery store receipt. Almost always, I find a mistake on my receipt before I leave the store. Then you have to stand in the customer service line that has to service everything from lottery, money orders, cashier's needs, returns, cigarettes, etc.

jamai · #4 (**permalink**) 07-07-2007, 03:06 PM

Quote:

Originally Posted by Aleta

It reminds me of the grocery store receipt. Almost always, I find a mistake on my receipt before I leave the store. Then you have to stand in the customer service line that has to service everything from lottery, money orders, cashier's needs, returns, cigarettes, etc.

in these situations if the amount is not substancial enough i dont bother, sometimes its not worth the wait

Ima saver · #5 (**permalink**) 07-07-2007, 03:11 PM

I check mine and it always seems ok.

jmerinka7 · #6 (**permalink**) 07-07-2007, 11:36 PM

Couple years ago I have a conversation regarding the cashback rewards with Discover. On their papers is 1% for all "other" purchases. But the correct ammount is 0.5% up to 300.00 for one time transaction. In this case Chase will pay more but in coupons. And I decided to received some, any cash reimbursment by using the credit card. Discover gave me the better choise and I am stuck with it. Usualy I requested to transfer to my account as soon I have $20.00 on it.

MonkeyMama · #7 (**permalink**) 07-08-2007, 07:36 AM

I have never had a problem - I do check. We have had 3 different rewards cards.

But it is certainly a good reminder to check.

& yeah they all have limitations which make it confusing.

Joan.of.the.Arch · #8 (**permalink**) 07-08-2007, 08:44 AM

vsjhoc, exactly which card is getting it wrong? Can you see any pattern to what they are getting wrong? For example, never recognizing qualifying gasoline purchases? Using a 2% multiplier where it should be 5%? Ignoring qualifying purchases in the fourth week of the month?

poundwise · #9 (**permalink**) 07-09-2007, 08:54 AM

Rewards are typically not calculated in a manner that matches the purchases in a statement cycle perfectly.

For instance, purchases made late in a statement cycle will show up on the statement, but the rewards calculation for those purchases may not show up until the next statement. This may be especially true for things like gasoline purchases, hotel stays, and vehicle rentals.

Check your rewards but pay attention to the last purchases you've made. If your rewards seem off, it will most likely be because of a purchase(s) you made near the end of the cycle period. Look for those rewards to be calculated in on the next statement.