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Originally Posted by Ima saver
I had a friend whose mother charged everything she saw on tv on her credit cards. She had no income except social security. He called the credit card companies and tried to get her accounts closed, but the cc company would not do it!
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I have to admit that this is one of the things that annoyed me most when I worked at Capital One: People assuming that being related to someone gives them the right to inquire about or make changes to that other person's accounts, and then getting pissed off at me when I wouldn't discuss the account with them.
The fact is that federal privacy laws prevent creditors from even ACKNOWLEDGING that an account exists if caller is not listed as either a joint cardholder, power of attorney, authorized user or an "ok-to-speak-with," AND can verify all the account information correctly. Even police officers who call in to report a recovered stolen credit card cannot be given any information about the accountholder or the account (ie, were there any charges made recently which might be fraudulent). Otherwise, the creditors have no other way of knowing who is on the other end of the phone. It COULD be your friend's son, or it could be a complete stranger.
If your friend wants her son to be able to discuss and make changes on her accounts, she needs to either make him a joint cardholder or have him added as a power of attorney. Otherwise, he has no more right to call and close her accounts than you or I do.
As for deceased cardholders, people not listed on the accounts CAN call in to notify the credit card company of the cardholder's death and have the accounts closed. These are usually the spouses or children of the deceased. I know Capital One has a specific department (Estates) that deals with accounts of deceased cardholders, but the customer service people get the initial information and the Estates Dept follows up with the person who called.
~ Jenney