Confessions of a Chase customer service rep.

Broken Arrow · #1 (**permalink**) 01-16-2008, 12:55 PM

I don't know the date of the original article, so it may have been posted already, but I thought it was quite informative anyway.

Link

Caoineag · #2 (**permalink**) 01-16-2008, 01:12 PM

Hmmm..I don't think that linked to where you thought it would, though I have heard of the article your title suggests...

vsjhoc · #3 (**permalink**) 01-16-2008, 01:40 PM

Try this link

Broken Arrow · #4 (**permalink**) 01-16-2008, 03:15 PM

Ooops! Haha, that was embarrassing. Ok, the link's fixed.

Caoineag · #5 (**permalink**) 01-17-2008, 07:18 AM

Oh, this is a new one. Nice find!

Joan.of.the.Arch · #6 (**permalink**) 01-17-2008, 08:26 AM

No surprises in that article. It's all pretty much common sense, if you ask me.

One thing I'd like to comment on though. The author says people never, ever read the terms of their card contracts. Well, I do read it the first time! I'll have to admit I do not always read the contract changes that come along, but only the summary of the change, which of course is always something unfavorable to me. But I do not think the CC issuers really want us to understand what we are agreeing to. I believe that is why they send the terms in such tiny, compressed print. They want to discourage the reading of it.

vsjhoc · #7 (**permalink**) 01-17-2008, 10:00 AM

Quote:

Originally Posted by Joan.of.the.Arch

But I do not think the CC issuers really want us to understand what we are agreeing to. I believe that is why they send the terms in such tiny, compressed print. They want to discourage the reading of it.

True, plus they want to save on paper, production, and postage costs.

Joan.of.the.Arch · #8 (**permalink**) 01-17-2008, 02:09 PM

Quote:

Originally Posted by vsjhoc

True, plus they want to save on paper, production, and postage costs.

I'd like to help them out with that. I'd like them to stop stuffing my bill with advertising.