When I worked at Capital One a few years ago, I remember getting a call from a woman who had a very weird thing going on with her account. It was something to do with her original account being compromised, so they had to eliminate that one and create a new account for her -- except that when they transferred her account information, the system basically wiped out any of the terms. In other words, her personal info (name, SSN, etc) transferred over, but the "new" account had no APR, no penalty fee conditions, no minimum payment percentage, etc.
This was obviously a system error but she took FULL advantage of it. Despite having a $1,000 limit, she charged about $20,000 to the card -- but without any of the terms being active, no overlimit fees were charged, no finance charges were assessed, and no late fees were charged because she had no minimum payments due (and thus technically she wasn't "late"). Naturally she decided not to contact anyone about this -- until CapOne noticed the error and corrected it, which landed her in collections big-time. I was the one who got her when she called to complain about it, saying she didn't owe any money, etc.
The woman's employer? Equifax.
~ Jenney
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