Anyone else having problems with Mypoints?

FrugalTexan75 · #1 (**permalink**) 09-11-2006, 05:52 AM

Hi! I know I haven't posted in awhile.

But this morning I was clicking on some of my Mypoints email offers, and it kept saying that "sorry this offer is not available." So, I tried to check my account balance to see if I still had gotten the points for the offers.

When I submitted my name and password, it came back with the message that my account had been locked!!! I have almost 9,000 points! I tried several times after that, and it came back with the message that "there are errors in your submissions". So, I tried the "forgot password" and it came back that there "are errors in your submission."

I tried contacting customer service, but I couldn't do that without being signed in!!

I know I haven't done anything against the TOS, so I'm really hoping this is just a glitch in the system, and that maybe others are having the same problems.

jodi · #2 (**permalink**) 09-11-2006, 07:16 AM

hey, nice to see you again! It's been a while since we've seen your name

I have not had any problems yet - I have a much smaller balance (less than 3000 points), but I haven't tried to redeem anything either. Do they have a 1-800# you can call?

PrincessPerky · #3 (**permalink**) 09-11-2006, 07:23 AM

prolly a glitch, I would hunt up an email for them (try an old email from them, smewhere in the fine print) I haven't recieved any, and I usually get 2-6 a day, so I am guessing system down.

least I would email if I had 9000 points..I only have 760, and am not to worried, that half hour of clicking links over the last month might be a waste but Ill live.

mom-from-missouri · #4 (**permalink**) 09-11-2006, 07:24 AM

Mine is working fine-I can log in, and I also just did a 5 pt email link.

mom-from-missouri · #5 (**permalink**) 09-11-2006, 07:25 AM

Hey--it just timed me out and gave me that same error message you got--I've never been timed out of it before...????

mom-from-missouri · #6 (**permalink**) 09-11-2006, 07:28 AM

email is:
member.services@mypoints.com

FrugalTexan75 · #7 (**permalink**) 09-11-2006, 07:46 AM

Thanks everybody! I'll email them and see if I can figure out what is going on. I got 3 bonus mails from them yesterday, which are the ones I was trying to click on this morning.

Hopefully it is just a glitch! I am almost ready to start redeeming for Christmas gifts, so I better not lose all my points!

poundwise · #8 (**permalink**) 09-11-2006, 09:37 AM

Perhaps it will, in fact, be resolved soon, however, I have seen several complaints online in the past few days, including people who have had their accounts revoked and/or have lost accumulated points with, according to them, little or no explanation.

I expect that it is something that will be resolved and/or the aforementioned persons violated TOS in some way. Still, I wouldn't put much of anything past MyPoints. They have a history...

jodi · #9 (**permalink**) 09-11-2006, 12:21 PM

This whole post made me nervous. I just cashed out 1500 points for a gift card. It worked fine for me - I hope everyone else is back up and running soon.

FrugalTexan75 · #10 (**permalink**) 09-12-2006, 11:10 AM

Update: I tried logging in this morning and was able to get in just fine with no problems. I also had all of my points (except for the emails I read yesterday - about 20 points worth!) I think I'll be cashing out a bit earlier than I had planned - just in case. The last time I cashed out I got my gift cards in less than 10 days (business) so I know they're good on that.