[kristinecfp]

I'm sorry you didn't have a better experience. I answered calls for the hotline for about 2 hours today, and got similar questions to yours. Although it can be very challenging to answer financial questions in the span of a few minutes (we were supposed to limit our calls to 10 minutes), most of the people I talked to said the call was very helpful to them.

One problem that we experienced this year was a much higher call volume than we had volunteers for, which resulted in hold times and shorter calls than we would have liked. The free retirement checkup is offered twice a year so we hope to have more volunteers for the next one.

Thanks for your comments pearlieq.

~kristine