OK...
Well, I was able to get through on my second try. While it's very nice for the company to offer this event, I don't think I'd seek it out again.
I do, however, think it might be better suited to someone who isn't very well versed in retirement planning or personal finance.
I was connected to a woman who introduced herself as a NAPFA planner. I asked her how this normally worked and she said that I could ask any questions I had about retirement or other financial matters.
So, I asked her a question about asset allocation in my retirement plans. But, instead of really answering me, she started saying that most people were concerned about how much they'll need, whether they're saving enough, and when (or if) they'll be able to retire. I told her I had been through several calculators and had a figure in mind, and based on the projections I had I should be able to make it based on what I was saving. She didn't have any comment on the amount I felt I needed. She then asked what percentage of our gross income we were saving for retirement and asked what we were saving outside of retirement. I gave her those figures, and then she started saying that I should use morningstar to evaluate our investment options and it was hard to say how I should allocate my retirement funds since she didn't know what we were comparing (even though I could have given her that info.)
I kind of gave up on the retirement thing after that and asked her about DH's life insurance situation (he can't get life insurance because he's diabetic). I told her we were carrying all of the insurance offered by his employer but hadn't been able to find a term policy and asked how she would recommend changing our financial plan. She replied by saying we should get as much coverage as we could from his employer and then look for a term policy.
I was about to restate/clarify that we had done that, when she kind of talked over me and said "Thanks for the call. All the best to you" and disconnected. I guess there was probably some kind of time limit so that everyone could get a chance to talk to someone. We had been talking for about 5 minutes.
I'm definitely not trying to sound ungrateful, but I really didn't get anything out of it. Maybe they were mostly expecting people who didn't know anything about retirement planning and were going to be asking simple questions like "How much should I save?" and things like that.