[m.f.walters]

Hi, I'm new to the online savings account arena. I opened an Ing account recently and am thrilled with their customer service. Why are they getting trashed all of a sudden? Is the interest rate the only benchmark for quality? Just curious....Seems like maybe Ing is 1/4% behind, but I don't feel like switching accounts just for that? I don't have time to worry about new passwords, user IDs, pin numbers every time the interest rates change. What do savers here think? Should I change with every interest rate change? thanks in advance.