[kristinecfp]

I've volunteered for the hotline for the last 4 years (I'm a financial planner), and I don't think there is usually a long hold time. However, Kiplinger's didn't promote it very well last year. This year they've done a much better job promoting it, so there could be a hold time. If there is, just keep trying. NAPFA lets us know if there are more callers than volunteers, so more volunteers can jump on the phones if needed. Regardless, it's a great opportunity to talk to a CFP for free, so if you've got questions, be sure to call!