[Pupart]

Thanks for your replies everyone.
I called Pay Pal on the phone this week and even though I thought I had clicked on the right thing to get more help from them , I guess I didn't.
Pay Pal is trying to contact the merchant now and hopefully I will get a refund soon.
The merchant is the biggest loser. If they had responded to my emails asking about the status of this order I would have understood if there was a problem. But to not respond and even sent my last email back to me was not reassuring me that I was getting what I paid for.
Word of mouth advertising on the web can be positive or negative and co's ought to think about this!

Bonnie