[LuxLiving]

I too like to hear when these kinds of issues come up just so I can also avoid them like the plague! Get thee hence to another banking establishment. Go in person to the bank to get the letter OR the refund of the charges! You're easier to dismiss on the telly - a live disgruntled customer in house who might get loud is more apt to get the better service. Stay until you get a resolution and as rooskers advises, go up the chain of command until something is done!