[rooskers]

First off thanks for telling us about your experience with BOA. Some people think that venting is a bad thing and that you should either get another bank or shut up but I like the information since it helps me with my decisions. Like some people said I have heard a lot of bad things about (fill in blank) so I am not going to do business with them. After enough people do that and enough bad press is given eventually the bank will be forced to change their practices.
I find that the best way to resolve any problems with large corporations is to first talk with the manager politely and explain the problem. If that doesn't work as the manager for the corporate customer relations number and make sure you ask the manager for their full name so that you can fully explain to the corporate office why they were not able to provide quality service. That usually will get their attention. If not call the number and tell them the problem and if they can't fix it ask to speak with the president of corporate affairs or whatever the title is and if they refuse get the name and address. Keep going higher until you can't but to this day I have never had something not resolved by this point. If nothing works then this is the way they prefer to do business and you either except or leave unfortunetly there is no other choices.