[zeke01]

Coffeebreak:

I am glad to see that you got Emigrant to work for you. My frustration is quite simple. I live in an internet age and expect a bank that wishes to do business as an internet bank to act like one, including tried and true ways of authenticating customers electronically. Compared to ING, BankOne and CapitalOne, all banks I have accounts with, Emigrant can not even hold a candle to any of them. Worst part, and the clincher for me to close the accounts once I do get account information via snail mail, is that their customer service organization could not even answer the most simple question about my account or accurately confirm the information about me, the test/verification transactions or even when a letter was sent out.

I have done a google search and there are at least 3 other blogs out there completely dedicated towards Emigrant Direct complaints, so as I said, you appear to be one of a small group that got it to work.

I did get a response late yestersday from my email letter sent to the Northeast Region office of the Office of Thrift Supervision. They are aware of the large number of customer complaints and plan to take action against Emigrant (they would not specify what).

Good luck.