HORRID HSBC! Okay, so we opened an HSBC online account last month and did the confirmation and everything -- FINALLY got the customer ID and paswword in the mail (it had been sent to an old address!) and the ATM card and PIN (which were sent to the right address!). BUT I CAN'T LOG IN!!!
I called customer service and was on hold for 40 MINUTES! Then the gal disconnected me. Finally got on with a guy and he had me change internet options and cookie stuff BUT IT STILL DIDN't WORK! Of course, the computer was so slow rebooting and everything the guy said it would surely work, but if not, I could just call back later! Right! As if I can afford to keep my blood pressure that high all night!
ANd he nor anyone could tell me why they sent my FINANCIAL INFO to an old address (as of last November old). Especially considering they got it right when they sent the ATM card and PIN. Ugh! I am so frustrated -- I wish I'd just stuck with ING! And I'll get to deal with them tomorrow or it'll be another week before I can because I'll be in NH all next week and won't likely have access to a computer!
Thanks for letting me vent
