My contract was supposed to expire in December 2006, but we couldn't remember when it expired, so when we called them, they said we were not under contract. Then when we bought new phones from another carrier, they told us we were under contract when we called back to cancel. After spending the last 2 days on the phone with several different people, I got this charge deducted, well, that's what they tell me anyway. Who knows what the next bill will bring
You are right that they document the phone calls, but 2 people we had talked to did not document the calls, there was no record of our conversation. The one that DID document the call did not note that we weren't subject to the late fee then for cancelling, even though I had asked him that during our conversation.
Anyway, I THINK the ordeal may be over. Next time I will make sure we put our contract in a safe place!