[Great to be Debt Free]

A note for the future, Anytime you speak to a customer service rep, have them note the account regarding the information they gave you. Just say, would you please note my account refereincing our conversatoin and confirming that I can cancel at any time without penalty unless I change my plan. Then have them read it back to you and write down their CSR number (customer svc id #) for your records.

They are supposed to record notes every time, but often tehy will generalize to take less time. Don't just ask them to do it and leave it at that, have them go ahead and do it so tehy can read it back. This helps with resolution of issues like yours.

Good luck!