Has anyone had trouble trying to cancel their cell phone?
Earlier this month my DW called Sprint to see if we were under contract, they said no. She signed up with a different carrier, went home, called Sprint to cancel. They then said we WERE under contract and couldn't cancel without a fee. I then called that night, talked to a guy and was told I could cancel and there would be NO fee.
Today I get the mail, they are trying to charge us $162.48 extra for a cancellation fee. I called and talked to two different people and they won't budge, and now say I have to call their corporate office. What a joke. Since they did not document the fact that there is no charge, they are trying to stick me with it.
I will be calling their corporate office tomorrow. Boy I hate wasting my time for these types of things!
