http://www.consumeraction.gov/caw_orderhandbook.shtml
Free 2006 Consumer Action Handbook
Your new computer doesn’t include a warranty. The sweater you ordered online never showed up. And the new washer you bought is noisy and leaking water. If you feel like you’ve just been ripped off, take action. Get the Free Consumer Action Handbook from the Federal Citizen Information Center to help you with your consumer problems and complaints. Find consumer contacts at hundreds of companies and consumer organizations. And there’s even a sample complaint letter.
To order your personal copy fill out the order form below. To find out about ordering multiple copies (more than 10) for an organization, click here