[allenj]

Customer service does leave something to be desired. My wife (pregnant with our second child) and 3 year old daughter went in to purchase me a grill for Father's Day and couldn't get anyone to help her get the large, heavy box off the top (?) shelf. She asked one employee who said they would send over someone who worked in that dept. THey never came. Another customer finally helped her get it down and then they wouldn't help her out with it to the car (no one available). They also messed up at the checkout and told her she had to go to customer service to correct the problem THEY created. All told, 45 minutes to "run" into walmart and get a grill. On Walmarts behalf though, I wrote an email expressing my disappointment and the asst. mgr. did call me personally, spent 15 minutes on the phone with me and left a gift card for $20 in my wifes name at the customer service counter. At least he tried to make it right.