Re: free products to replace the "I did not like or problem ones."and the bad products.
Had a pair of Timberland boots and the soles started to fall apart. I sent them back in with a call tag and recieved a brand new pair!
My buddy's wife bought him a used LL Bean Jacket at a thrift shop. He had problems with the zipper and sent it back to them. He got a brand new jacket back from them.
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