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Originally Posted by enabler
I've had a unimpressive experience with Emigrant thus far. I'd already read up about the process here, so I felt ready to give it a go.
The initial sign-up was 2 months ago; got a general error message immediately that night. I figured I'd wait until their letter arrived and the account was fully activated before worrying too much. The letter came, the account was supposedly activated, but I see nothing but a general error message when I view my account.
Customer service has yet to answer an online message written on December 10, and the waits for phone support are interminable - I've yet to speak to an actual person, even trying at different times of day.
Now I certainly wasn't expecting stellar service, but I think their unresponsiveness is a bit extreme.
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That is WAY extreme. Thats one reason why I stick with ING. They have always promptly helped me either email or telephone wise.