A great many of us are very angry at our banks but wonder why you didn't opt to get your information from their on-line program since you are computer literate.
I suggest you write/e-mai the district manager, regional manager, and Client Services Director to briefly outline the frustration you and millions of others who use WF telephone service encounter and offer your solution.
It is likely that 'customer service' has been contracted off shore where all speak English as a Second Language and have no understanding of our culture or expectation. Those folks answering the phones read from a script and are grateful for the job which permits them to keep a roof over their head and feed their family.
The bank is thrilled to pay under $1. per day, per person so that the Executive Group continue to collect salary and bonus which exceed $10M annually.
What financial institution will you go to? We are being told to use Credit Unions or small, local banks in our communities.
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