I purchased a timeshare a few months ago at Sunset Lagoon in Cancun, Mexico. I was given a written "guarantee" that I would receive rental income for two years and that Sunset Lagoon's US subsidiary would sell my existing timeshare for $10,000 within 90 days. As it turns out, the US subsidiary is not a part of Sunset Lagoon at all, they are just a marketing company and have no record of any guarantee made by Sunset Lagoon. Sunset Lagoon now tells me that the document I received is not a part of the contract and refuses to cancel the contract and give me my money back.
Sunset Lagoon lied to me and scammed me out of nearly $10,000, and has stuck me with a timeshare that I certainly do not want. I have filed formal complaints with my credit card company, the FTC, Profeco, econsumer.gov, RCI and the Attorney Generals in NC and FL (where Sunset Lagoon maintains an address for purposes of collecting money). At this point, I'm just waiting to see what comes of this and looking for any advice anyone can give me. If anyone has been in this type of situation, I would appreciate any help you can offer.
Needless to say, I advise everyone to stay away from Sunset Lagoon, Sunset Beach, Royal Sunset, Fishermans Village or Sunset Clubs while in Mexico. These resorts are all owned by the same lying theives!
