Quote:
Originally Posted by FrugalFish
DH has an Eastpak that he carries to and from work (and all over the hills and mountains). Eastpak no longer exists in the US (he's had it for many years) but they became one with Jansport. When the zipper broke last year, and it was still in pretty good shape otherwise, Jansport told us to send it in. DH did not want a replacement pack, he's rather attached to this one. He did not even want a brand new one that was identical, and I think Jansport even addresses that phenomenon on their website- that some people would rather have their old broken pack than a shiny new one with no history.
I couldn't believe how quick the turn around was on the backpack repair, and they replaced the straps as well as the zipper because they had begun to fray where they attached to the pack. They also put new little cord pulls on all the zippers  It was truly a fantastic experience in a world where so few companies take care of their customers. We are customers for life too. |
Wow! I have my old Eastpak backpack that has a broken zipper. I've held onto it intending to get it fixed some day. I will send it to Jansport and see what they say. I just got the address on their website. Thanks. I'll post what happens.
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Steve
* Despite the high cost of living, it remains very popular.
* Why should I pay for my daughter's education when she already knows everything?
* There are no shortcuts to anywhere worth going.
Last edited by disneysteve : 10-04-2009 at 04:48 PM.
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