Thanks for the information. I think my daughter's backpack is a Jansport...so far no problems.
Land's End also guarantees their items. I returned a couch cover last year that I had bought on clearance at least 5 years before. Yes.. I used it. In the end, I decided it never really worked right. I sent it back and was given over $100 in merchandise credit! I didn't have my original receipt. Land's End doesn't even sell slipcovers any longer. Amazing service and above and beyond what is necessary.
Many Sears stores carry some Land's End items. Catalog items can be returned to Sears for a refund if the item isn't right. Very convenient way to avoid further shipping costs.
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